1. Information We Collect

We collect both personal and non-personal information when you interact with our website or services, including:

• Information you enter directly on our site (e.g., name, email, phone number, address, etc.)

• Login details, email address, password, and communication history

• Payment information (e.g., credit/debit card details, billing address)

• Feedback, reviews, recommendations, or comments you share

• IP address, browser type, device info, and browsing behaviour (such as pages visited, session duration, and navigation patterns)

We may also use analytics tools to gather data on how you use our site to improve our services.

2. How We Use Your Information
We collect this information in order to:

• Provide and operate our relocation services

• Offer customer support and respond to enquiries

• Contact you with important updates, service-related information, or promotional messages (if you’ve opted in)

• Improve website performance, functionality, and user experience

• Comply with legal obligations and enforce our terms and conditions
   

3. Data Storage and Security
Our website is hosted on the Wix.com platform, which provides secure servers, data storage, and applications. Wix stores your data behind firewalls and adheres to the highest security standards.
If you make a payment via our website, your transaction is processed by a PCI-DSS-compliant payment gateway, ensuring your credit card details are handled securely.

4. Communication
We may contact you via email, phone, text message, or post to:

• Share updates or important information regarding your account

• Respond to customer support requests

• Send service or promotional updates (where consent has been given)

• Conduct surveys or collect feedback

• Enforce our policies or legal agreements
   

5. Your Rights and Choices
If you no longer wish for us to process your personal data, or you’d like to access, amend, or delete the information we hold about you, please contact us:
Email: hello@homeinthecity.co.uk

6. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website. If material changes are made, we will notify you via this page.
We encourage you to review this page periodically to stay informed about how we’re protecting your data